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WHAT THEY SAY ABOUT US
Why can't I see any prices on your website?
Prices of medical devices are dependent on a number of factors. These include rates of exchange (for imported products), order quantities, lead times, end user pricing, retail pricing, wholesale pricing, and preferential pricing for healthcare facilities.
Do you sell directly to the public?
We do sell directly to the public. However, only certain products may be sold to the public such as Personal protective Equipment (PPE) and low risk, Class A classified products. We may not sell medical devices to third party distributors with no SAHPRA License or regulatory approval in their areas.
What payment methods do you accept?
All customers are requested to pay on a COD basis via EFT or cash. Goods will only be released upon clearance of the funds in our company bank account. After 6 months, the customer may apply for a 30 day account.
We do not accept card payments onsite.
How long will it take to receive my order?
Once an order has been confirmed and the money has reflected in the company account, the goods will be ready for pick up within 2 hours. For emergency and urgent orders, goods will be ready immediately (with prior arrangement).
Where do you ship/deliver to?
We deliver our products throughout South Africa at an additional price. All prices are quoted on an EXW (Ex-Works) basis.
I'm in Durban. Can I collect my order from you?
Yes, you may collect an order from our Head Office in Glen Anil, Durban.
There's a problem with my order. Can I return it for a refund?
Should there be a supplier or product issue, Dynamed will attempt to first replace the goods with compliant products. Failing which, Dynamed will provide a full refund.
For returns not due to supplier issues or products recalls, a handling fee of 10% of the value of the invoice will be charged to the customer and MUST be returned within 7 days of delivery. The refund will be processed within 7 days of the return.
Can I place my order for Pharmaceuticals online?
For pharmaceutical orders, you must be in possession of a SAHPRA Retail pharmacy license or a dispensing doctors license or be a licensed healthcare facility. To place pharmaceutical orders for any products, please contact sales@dynamed.co.za and/or pharmacy@dynamed.co.za and a consultant will be able to assist.
Where are you located?
Our head office is located at Northfield Business Park. Gate 2. 90 Old North Coast Road, Glen Anil, 4051.
Our ethylene oxide sterilization plant is located in Cordova Business Park. Unit 3. 2 Cordova Close Briardene 4051.
Our wholesale pharmacy is located at 95 McCord Road, Overport, 4067.
What are your business hours?
Monday to Friday 8:00-16:30.
For all after hours requests, please call or WhatsApp +27736861483.
Your information is safe with us and will only be used in accordance with our privacy policy.
