Contact Us
We’re here to help with any questions or concerns you may have. At Dynamed Pharmaceuticals, our commitment to exceptional customer service means we’re always ready to assist. Whether you need information about our products or services, or have any other inquiries, please reach out to us using the contact form below. Our dedicated team will respond promptly to ensure you get the support you need.
0861 00 00 43
Monday – Friday
08h00 – 16h30
Frequently Asked Questions
1.Do you sell directly to the public?
Yes, but only for products safe for consumer use. Professional use products are sold to healthcare professionals or licensed vendors.
2.What payment methods do you accept?
We accept EFT, cash, and "Scan to Pay" at our offices. Customers may apply for a 30-day account after three months of regular sales.
3.How long will it take to receive my order?
Orders are ready for pickup within 2 hours once payment is confirmed. Emergency orders are prepared immediately with prior arrangement.
4.Where do you ship/deliver to?
We deliver internationally. Prices are quoted EXW Durban, with delivery added as an additional charge.
5.Can I collect my order in Durban?
Yes, orders can be collected from our Head Office in Glen Anil, Durban.
6.Can I return my order for a refund?
If there is a supplier or product issue, we will replace the goods or provide a full refund. Non-supplier issues incur a 10% handling fee and must be returned within 7 days.
7.What are your business hours?
Our business hours are Monday to Friday, 8:00 - 16:30. For after-hours requests, WhatsApp +27736861483.
Our Locations
Head Office
Northfield Business Park
Build A, Unit 2
90 Old North Coast Road
Glen Anil, 4051
Ethylene Oxide Sterilization Plant
Unit 3, Cordova Park.2 Cordova Close,Briardene, Durban, 4051
JHB Office
Ground Floor, Building No 4
Quadrum Office Park, 50 Constantia Boulevard
Constantia Kloof Ext 28
Johannesburg
