Frequently Asked Questions
We do sell directly to the public. However, only certain products may be sold to the public such as Personal protective Equipment (PPE) and low risk, Class A classified products. We may not sell medical devices to third party distributors with no SAHPRA License or regulatory approval in their areas.
All customers are requested to pay on a COD basis via EFT or cash. Goods will only be released upon clearance of the funds in our company bank account. After 6 months, the customer may apply for a 30 day account.
We do not accept card payments onsite.
Once an order has been confirmed and the money has reflected in the company account, the goods will be ready for pick up within 2 hours. For emergency and urgent orders, goods will be ready immediately (with prior arrangement).
We deliver our products throughout South Africa at an additional price. All prices are quoted on an EXW (Ex-Works) basis.
Yes, you may collect an order from our Head Office in Glen Anil, Durban
Should there be a supplier or product issue, Dynamed will attempt to first replace the goods with compliant products. Failing which, Dynamed will provide a full refund.
For returns not due to supplier issues or products recalls, a handling fee of 10% of the value of the invoice will be charged to the customer and MUST be returned within 7 days of delivery. The refund will be processed within 7 days of the return.
For pharmaceutical orders, you must be in possession of a SAHPRA Retail pharmacy license or a dispensing doctors license or be a licensed healthcare facility. To place pharmaceutical orders for any products, please contact email@example.com and/or firstname.lastname@example.org and a consultant will be able to assist.
Our head office is located at Northfield Business Park. Gate 2. 90 Old North Coast Road, Glen Anil, 4051.
Our ethylene oxide sterilization plant is located in Cordova Business Park. Unit 3. 2 Cordova Close Briardene 4051.
Our wholesale pharmacy is located at 95 McCord Road, Overport, 4067.
Monday to Friday 8:00-16:30.
For all after hours requests, please call or WhatsApp +27736861483.